Data Protection and Privacy Policy

At Penny's Pals Limited and Tornjak Trails, your privacy and data security are extremely important to us. This policy explains how we collect, use, and protect your personal data when you use our services or visit our websites.

By using our services, you agree to the terms outlined in this policy.

1. Who We Are

Penny's Pals Limited is a company providing pet services that include walking and boarding.
Tornjak Trails partners with Penny's Pals to provide pet services that include walking and boarding.

Together, we work to offer seamless service, and to do this, we may need to share and use your data responsibly and securely.

2. What Data We Collect

When you use our services, we may collect the following types of personal data:

Contact Information: Your name, email, phone number, and address.
Service Information: Details about the services you use, your preferences, and any feedback.
Payment Information: If applicable, we collect details needed to process payments, such as billing information.
Behavioural Data: Information about how you interact with our websites or services (e.g., pages visited, time spent, etc.).

3. How We Use Your Data

We use your data to:

Provide the services you’ve requested.
Improve our products and services.
Communicate with you about service updates, offers, or relevant information.
Ensure your experience with us is smooth and personalized.
Handle any feedback or queries you have regarding our services.

4. Data Sharing

To provide our services efficiently, Penny's Pals and Tornjak Trails may share your data between each other. We share data only when necessary for:

Fulfilling your service requests.
Enhancing your experience across both companies’ services.
Improving our customer support and service delivery.

We will never sell your data to third parties. However, we may need to share your data with trusted third parties who help us operate our business (e.g., payment processors or IT service providers). Any third party we work with is required to protect your data and comply with relevant laws.

5. Your Rights

You have rights regarding your personal data, including:

Right to Access: You can request a copy of the data we hold about you.
Right to Rectification: If any of your data is incorrect, you can ask us to correct it.
Right to Erasure: In certain circumstances, you can request that we delete your data.
Right to Restriction: You can ask us to stop processing your data in certain situations.
Right to Object: You have the right to object to certain types of processing, such as direct marketing.
Right to Data Portability: You can request your data in a format that can be easily transferred to another service provider.

To exercise any of these rights, please contact us at [insert contact details].

6. Data Security

We take the security of your data seriously and use appropriate measures to protect it, including:

Encryption: Protecting your data during transmission.
Access Controls: Restricting access to your data to authorized personnel only.
Regular Security Audits: Ensuring our systems and processes meet the highest security standards.

7. Data Retention

We will keep your personal data for as long as is necessary to provide our services or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Cookies and Tracking Technologies

Our websites may use cookies and similar technologies to enhance your experience. Cookies help us understand how you use our websites and personalize your experience. You can adjust your browser settings to refuse cookies, but this may limit some features of the website.

9. Changes to This Policy

We may update this policy from time to time. If we make significant changes, we will notify you through our website or other appropriate channels.

10. Contact Us

If you have any questions or concerns about how we handle your data, or if you wish to exercise any of your rights, please contact us:

Penny’s Pals Limited: 07875 416116
Tornjak Trails: 07340 507265

11. Governing Law

This policy is governed by the laws of England and Wales, and all matters related to your data will be handled in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

Thank you for trusting Penny’s Pals and Tornjak Trails with your data. We are committed to safeguarding your privacy and ensuring that your personal information is used responsibly.